Appointments During The Pandemic

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IMPORTANT MESSAGE

CONSULTS ARE NOW BY TELEPHONE

Our doctors can perform a large proportion of routine care via the phone. These measures are in place for your safety. We may also delay routine preventative health care, including skin checks, routine pap smears, chronic disease care plans, and routine physical examinations until risks associated with the COVID-19 pandemic pass.

MAKE A TELEPHONE APPOINTMENT

To book an appointment online for a telephone consult with a doctor, please visit HERE.

In most cases, telephone consults during the pandemic will be bulk-billed.

FACE-TO-FACE APPOINTMENTS

At this time, our doctors will only examine patients face-to-face if required. In this case, the doctor will schedule an appointment during your telephone assessment.

On arrival at the clinic, you will be asked to call reception to inform them that you have arrived – please continue to wait outside. You will be called and taken directly into the consulting room. While this precaution might appear extreme, it further adds to your safety.

COVID-19 TESTING

Testing for COVID-19 is strictly limited to people who fit the criteria set by the Australian Government. If you have cold or flu symptoms, please stay home until you have been well for at least 48 hours.

If you need advice, please speak with our reception staff or visit our website to book a consult with a doctor via telephone.

Call 000 if you need urgent medical assistance.

For more information on COVID-19, please visit
www.health.gov.au/health-topics/novel-coronavirus-2019-ncov

VACCINATIONS
We are now able to provide Pfizer vaccines to ages 12 and up. If you are eligible, please make an appointment by phoning our office on 8522 3444 between 10:00am and 4:00pm.

UPDATE: There have been PBS changes from 1 June 2020 regarding opioid prescribing. Please book with your regular GP to discuss how these changes will affect you.

SA GOVERNMENT FREE FLU VACCINATIONS

We are aware that the South Australian Government has announced free flu vaccinations will be available for all people from 28th May 2022 until 30th June 2022. We are currently engaging with the Government to secure additional flu vaccines. Due to limited supply, we ask that you remain patient. We will update our website and open additional online appointments as stock becomes available. Please refrain from calling our clinic in relation to this and refer to our website.

HAVE YOU TESTED POSITIVE TO COVID-19?

If you have recently tested positive to COVID-19, please read this patient information.

COVID-19 FREQUENTLY ASKED QUESTIONS

Before calling our clinic or booking an appointment with your GP, please take a moment to read through these Frequently Asked Questions. They have been developed to help answer some general questions you might have about COVID-19.

Coronavirus Health Alert

The threat level of COVID-19 in South Australia is escalated. For the safety of our patients and staff, we encourage telephone appointments (where possible).

If a face-to-face appointment is required, it will be time-limited, and we request that all patients wear a face mask while in the clinic.

We have a COVID-19 triage process in place, and you may be requested to wait outside or in your vehicle.

We also observe social distancing >1.5m and limit the number of patients in our waiting room.

If you have symptoms of the flu, a cold, or a loss of sense of smell or taste, then a COVID-19 test is necessary. Please refer to the SA Health website for a list of COVID-19 respiratory clinics and testing centres.

If you are unwell and have respiratory symptoms, please ask for a telephone appointment with a GP, and a safe review will be arranged.

The Government has restricted Medicare GP telehealth items to circumstances where a patient has COVID-19 and/or is a close contact and is required to quarantine or isolate under a state directive, or where there is an existing relationship with a general practice (i.e., the patient has visited a GP in the practice face-to-face in the last 12 months), children aged under 12 months, or patients who are homeless. Please be aware that a private fee may be incurred for telephone or video consults.