Practice Policies

In case of any life-threatening medical accident or emergency, patients should always contact an ambulance immediately on 000.

After-hours, emergency and urgent treatment is available at Gawler Health Service Accident & Emergency Department. 

For out of hours medical advice, please call the National Home Doctor Service 13 74 25.

At Hyde & Partners we use a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results.

It is the patient’s responsibility to follow up on their test results, and we actively encourage patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.

We will make every effort to contact patients with abnormal results. However, it cannot be assumed that test results are normal if there is no contact from our clinic. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.

We use recalls and reminders to help you stay up to date with recommended healthcare, follow-up appointments, health checks, vaccinations and screening.

We will make every effort to contact you when follow-up is required. However, it is your responsibility to attend recommended appointments and follow up on your healthcare.

Please ensure we have your current contact details so we can contact you when needed.

We take feedback, complaints, and concerns very seriously.

Please speak with us if you have any concerns, and where appropriate, we can arrange a meeting for you with your GP or a member of our Practice Management team.

Alternatively, you can express any concerns you may have, including those related to privacy, using our enquiries form.

We will strive to resolve your concerns in accordance with our resolution procedure. If you wish to take your complaint further, you may contact the Health and Community Services Complaints Commissioner in South Australia via https://www.hcscc.sa.gov.au/

All consumers have the right to safe and high-quality health care. The Australian Charter of Healthcare Rights (the Charter) describes what consumers, or someone they care for, can expect when receiving health care. There are seven rights in the Charter. They apply to everyone and everywhere health care is provided in Australia.

For further information, please visit the Australian Commission on Safety and Quality in Health Care website.

Telephone calls from patients will not generally be put through to doctors. Our reception staff will be happy to take a message to pass on. The Doctor or nurse will be in touch the same day, or, if they are not available that day, the next time they are scheduled to be in clinic.

Practice policy is that we do not conduct consultations via email. The practice will not usually discuss results over email as we cannot guarantee confidentiality. Exceptional circumstances may apply; however, this is at the doctor's discretion and must be communicated and agreed upon at the time of a face-to-face consultation.

Email is generally used only for correspondence of a non-sensitive nature. While we make reasonable efforts to secure email communication, users should be aware that transmitting information across the Internet carries inherent risks and may not be secure. While we review emails daily, please allow up to 2 working days for a response. For any urgent queries, we recommend calling our clinic for immediate attention.

We recognise that your privacy is very important to you and we are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws. Our clinic is part of the Better Medical group of practices and we follow the Better Medical Privacy Policy which you can access by clicking here: https://bettermedical.com.au/p...