Appointment Information

You will be asked by your doctor to contact the surgery to obtain the results of any test that are ordered. Please call our practice on (08) 8522 3444 between the hours of 9.00am to 1.00pm or 2.00pm to 5.00pm Monday – Friday and select option 3, to speak to a staff member regarding your test results.

Your doctor can advise you at the time of your test when you may expect a result to be available although we appreciate your understanding that sometimes unforeseeable delays may occur.

Where results are abnormal or the doctor wishes to speak to you regarding them, you will be contacted by the surgery. It is very important that we have up-to-date address and telephone contact details to enable us to reach you.

Patients are advised that without prior authorisation pathology results will not be released to anyone other than the patient themselves under any circumstances. Patients/carers must make prior arrangements with the practice if they require access to any medical information for a child 14 years or older as per the Privacy Act.

The Medical Health Act requires that a doctor’s assessment must take place prior to any referral if a Medicare reimbursement is to be paid. Hence, retrospective specialist referrals will not be issued at this practice.

A translation service is available for patients from non-English speaking backgrounds or those with limited English speaking skills, as well as the hearing impaired.

Should you require a translator, please advise our administration staff at least 48 hours prior to your appointment.

This practice offers reminders for some health screens. These reminders are sent via SMS through HotDoc. If a mobile contact number is not supplied a letter will be sent. If you do not wish to receive reminders please let our administration staff know.

Plan your visit to be the most productive time possible by following these simple tasks and tips prior to appointment arrival.

To make your visit with us as productive as possible, please bear the following in mind:

- Check your medication supply and book into your doctor a fortnight before you are due to run out.

- You may not always get an appointment on the same day.

- Check you have a referral before making specialist appointments. Specialist referrals are only valid for 12 months unless stated otherwise.

- If you require a referral you will be required to make an appointment with the doctor.

- To save yourself waiting time at the surgery, please let our reception staff know if you require a longer appointment (standard appointment is 15 minutes).

- Write a list of problems and medications required before visiting your doctor.

- Don’t forget to bring your Medicare Card and Health Care Card / Pension Card along with you to the appointment.

- Please try to be on time for your appointment; delays hold up all the patients booked in after you. Let the practice know if you are running late or want to cancel, otherwise a non-attendance fee applies.

- Medicare cheques have a life of 90 days; please send or bring them into the practice when first received to save confusion.

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We offer appointments using our on-line booking service HotDoc. Patients can book appointments using this service to access available appointments; this means you may not be able to choose your preferred doctor or appointment time.

Medicals of all types and complex medical problems require longer appointments, which are available on request. Please ask our staff for details.

In case of any life-threatening medical accident or emergency, patients should always contact an ambulance immediately on 000.

After-hours, emergency and urgent treatment is available at Gawler Health Service Accident & Emergency Department.

For out of hours medical advice, please call the National Home Doctor Service 13 74 25.

Gawler GP Inc. does not bulk bill and a fee will apply.

On-call responsibilities are shared between doctors from several practices in the Gawler area. You may therefore not be attended by one of the doctors from this practice.

Patients presenting at the Gawler Health Service are attending a private outpatient service and will be billed by the attending doctor.

In the interest of better healthcare, prescriptions and specialist referrals will not be issued without patient-doctor contact. Patients can check on HotDoc to see if their regular GP offers online script requests. A $30 fee applies for online requests, which are usually processed within 2–3 working days.

Sick Certificates will not be issued unless a doctor has consulted in relation to the condition for which the certificate is sought.

The Medical Health Act requires that a doctor’s assessment must take place prior to any referral if a Medicare reimbursement is to be paid, hence we cannot issue retrospective specialist referrals.

Your personal health information will only be accessed by authorised persons for the management for your care, and will not be released or otherwise used except as detailed below without your written consent.

Patients are advised that without prior authorisation, pathology results will not be released to anyone other than the patient themselves under any circumstances. Parents/carers must make prior arrangements with the practice if they will require access to any medical information for children 14 years or older as part of the Privacy Act.

During the regular Australian accreditation process medical records are randomly selected by a General Practitioner for quality assurance purposes. If you do not wish your records to be used please inform your doctor. Only de-identified information may be used for research purposes.

Under the provisions of the Privacy Act, patients may access their health information. Requests should be addressed in writing to the practice manager.

A search fee will be charged for retrieval of records. If a copy of records is requested there will be a charge for supply of records.

To arrange the transfer of your medical records to another practice, please download this form.